Refund policy

Return & Refund Policy

At BILORA, we want you to love your purchase. If you receive a damaged, defective, or incorrect product, you can request an exchange within 7 days of delivery.

Exchange Conditions:
• Product must be unused, unwashed and in original condition.
• Tags and original packaging must be intact.
• Customer must provide an unboxing video for damaged or wrong items.

Non-Returnable Items:
• Used or washed products.
• Items without tags or original packaging.
• Sale or discounted items (unless received damaged).

Refund Policy:
BILORA does not offer cash refunds. In case of an approved return, we will provide an exchange or store credit according to the situation.

For any return or exchange request, please contact us at:
bilora.offical@gmail.com